Navigation-Care Service

Navigation-CARE ‘s specially trained volunteer navigators help improve the lives of people living with chronic/terminal illness by creating connections to community services and resources and providing caring, compassionate emotional and social support. Linda’s story started out by accessing Navigation CARE support for her mom, and transitioned into Hospice support. 

A Family’s Video

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Client Criteria: 

1. Complete referral intake form

2. The Society Services Coordinator will conduct a case by case assessment and review potential clients to determine whether the client is appropriate for Navigation-CARE.

3. The focus will be on those adult clients that are facing two or more all of the following but are not limited to:

   1. Loneliness and social isolation

   2. Experienced a loss

   3. Increased disengagement with hobbies or activities

   4. Coping with transitions and multiple decisions

   5. Difficulty in finding or accessing information or resources

   6. Chronic/terminal illness

   7. Older Adult

   8. Transportation need

4. Exclusions

   • Drug or Alcohol addictions

   • Late stage Dementia

   • Complicated Mental Health issues

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Volunteer Navigators

1. Volunteer Navigators are specially trained volunteers who work directly with clients and family members conducting regular in-home visits.

2. Responsibilities may include: 

   1. System Navigation: provides access to and knowledge of relevant community support services, healthcare serv ices and resources relevant to their needs.

   2. Transportation: escorted transportation, utilizing Volunteer drivers and their vehicles to provide support to attend medical appointments and for groceries pick up.

   3. Companionship: staff will spend time with you in their home, doing activities you enjoy, addressing loneliness or isolation and increasing your sense of safety and well-being.

   4. Social Support Connections: providing information on how to stay connected to your community

   5. Respite: provides primary caregivers with a break from caregiving.​​​​​

   6. Help with Technology - basic assistance with technology related inquiries

   7. Maintain Oath of Confidentiality

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Volunteer Navigators DO NOT:

• Accept or lend money

• Do the person’s banking

• Participate in any legal tasks of the client such as being a power of attorney, witnessing a will, council or advise the person.

• Share personal religious views or beliefs

• Provide personal care